These terms cover how we provide services, what you can expect from us, and what we expect from you.
Who we are
Rismor Technologies Ltd
We’re a UK-based technology provider offering cloud backup, hosting, startup setup, and threat scanning services. Our company number is 15673750.
What these terms cover
Services listed on our site
These terms apply to all services described on this website, whether you purchase them online or arrange them directly with us.
Custom services
Any bespoke work, advice, or consultancy will be governed by separate written agreements or quotes.
Pricing and payment
Clear pricing
Prices are ex-VAT unless stated otherwise. Monthly services are charged monthly but billed annually, unless the page states differently.
Payment terms
Invoices are due within the payment period shown (typically 30 days). Late payments may delay or suspend service.
Cancellations
Monthly services
You can cancel a monthly service at the end of your current billing term. We don’t charge exit fees.
One-off services
Once delivered, one-off services (like domain setup or site migrations) are non-refundable unless agreed otherwise in writing.
Your responsibilities
Access and cooperation
We rely on your timely responses and access to relevant systems to deliver services properly.
Security and usage
You're responsible for managing your own passwords, user access, and internal policies. Our tools can help, but final control rests with you.
Our responsibilities
Reasonable care
We deliver services with reasonable skill and care. We’ll tell you about any material issues that affect service delivery.
Planned maintenance
If we need to carry out planned work that affects your service, we’ll let you know in advance wherever possible.
Liability
Limits
Except where the law says otherwise, our liability is limited to the total fees you’ve paid us for the affected service in the last 12 months.
Exclusions
We don’t exclude liability for death, personal injury, or fraud. Everything else is limited as allowed under UK law.
Questions
If you have questions about these terms, email us at privacy@rismortechnologies.co.uk
We keep our terms simple, fair, and focused on delivering what we’ve promised.